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                 (1)  Learn from History

                 Before the academic term begins, an educator can identify areas for 
                 improvement in the course from previous classes by studying the history
                 (and results) of the course from the perspective of administrators,
                 faculty, students, people who touch their lives and people whose lives
                 they touch.  In the past, how did each person contribute in positive
                 and negative ways; passively or actively; and consciously or sub-
                 consciously?  Did each person find his or her potential in the process?
                 Were short-cuts taken in some places?  Were some things done or not
                 done for the sake of convenience?  What role did good intentions play
                 and what were the results?  Were some gaps filled with certain
                 speculations or assumptions about structure, circumstance or people?
                 Each component and step in the process can be studied for pros, cons,
                 and potential for change.  Areas for improvement can be found, and
                 the educator can define a specific plan of action.  The plan might
                 include the people, services, materials, and schedules that will be
                 needed to achieve the targeted improvement(s).  The next step is to
                 act upon the plan "before" the term begins.


                 (2)  What is Important to You?

                 People respond to things that are important to them.  These important things
                 drive their lives.  Each of us lives in a different world and has a different com-
                 bination of obstacles to face.  The question, "What is important to you?" goes
                 to the heart of matters.  This question can be asked in different ways, angles,
                 levels, and frequencies.  It is one way to address differences in background,
                 circumstance, experience, culture, gender, and age.

                 Things that are important for and to the student can be incorporated into the
                 plan of action, lesson, titles, acknowledgements, climate and way in which the
                 educator interacts with the student.  A lesson or part of a lesson can be 
                 created from these items or expand upon them.


                 Related questions that can receive the same treatment include the following: 
                 "What are your needs?", "What works for you?", and "What am I missing
                 here?"  All of us are missing something about other people and their needs.


                 (3)  Be Organized

                 An educator can create a syllabus, study guide, lecture notes, and/or outlines
                 for class.  Useful information includes title, subject, day, date, instructor,
                 purpose, objectives, corresponding chapters in the course text, optional reading,
                 and relevant comments for individual classes or deadlines. Additional information
                 can include: rules; procedures; format; grade distribution; contact information of
                 instructors and/or their secretaries; office hours; office locations; drop off and
                 pick up places; and locations on campus, off campus or on the Internet of related
                 and relevant information or tools.

                 Some students are impressed when the instructor brings necessary and optional
                 materials to class instead of expecting students to find a way to produce or
                 borrow them.  An instructor can make arrangements with the administration or
                 other institutions in advance for the students to have materials for designated
                 classes.  An instructor can also apply for a small grant in advance for this
                 purpose.


                 If photocopied material is distributed, make sure that distinguishing characteristics
                 are not missing.  Graphs and legends commonly lose elements in the photocopy 
                 process.  One student said that if it doesn't cost much more, instructors should 
                 make color copies of key graphs, figures, or pictures (or use a computer to
                 generate them).  This shows the instructor's extra dedication and can help to
                 make the learning process exciting for the student. 


                 (4)  Sound and Letter Size

                 One student said that if the students in the last row in the class cannot hear, the
                 teacher is not speaking loud enough.  One strategy is for the instructor to gear 
                 the volume of his voice towards the last row of the class throughout the lecture. 
                 At the beginning of class, the teacher can ask the students in the last row if they 
                 can hear clearly.  One student had an instructor who spoke loud in class like a drill
                 sergeant.  The student loved it because he could hear every word clearly and it
                 kept him awake.  There are students in different parts of the room, for different 
                 reasons, who need the volume.

                 Similar advice was given for letter size.  If the smallest letter on the board cannot
                 be seen by the students in the last row, the letters are not large enough.  Letters
                 that seem large to the teacher at the board may still be unrecognizable in the
                 back row or from certain angles in the class.  The idea is to make letters larger
                 than it seems necessary.  The teacher can write a word on the board and then
                 go to the back row before class begins to see how well she can see the word
                 from there.



                 (5)  Enthusiasm

                 Express love and fascination for the topic through facial expressions and body
                 language.  Ninety percent of communication is non-verbal.  An instructor can
                 smile.  A smile expresses happiness and creates happiness for each party.  If
                 the instructor is fascinated, students will become fascinated by association. 
                 Explain what it is that is exciting about the topic, and why this topic is important.
                 Before each subsection, explain how the student will benefit by having the 
                 knowledge or skills of this subsection.  Try to make it a thrilling process of dis- 
                 covery for students who dislike the topic the most.  If you inspire the most 
                 resistant of students, the rest come easy.  One student said that the best type 
                 of teaching inspires a love for the subject, not just an understanding of it.  Some
                 educators speak monotonically and give the impression that they themselves
                 have little interest in the topic; as a result, some students lose interest or never
                 establish it. 



                 (6)  Don't Read Lectures

                 Try to give the lecture, instead of reading the lecture.  When an instructor reads
                 a lecture, the impression is that the instructor does not know the material well
                 himself.  One strategy is for the instructor to pick words or phrases that cue him
                 into each section to be presented.  The instructor can create a wild story (that he
                 keeps to himself and that includes these cued words).  He can think of this story
                 as he gives the lecture.  With this, he will be able to give the lecture smoothly
                 without having to look down at a paper or book and read it.  This can be applied
                 to whole lectures or parts of lectures.



                 (7)  Clarity

                 One of the most common complaints from students is lack of verbal clarity. 
                 Simple and well-pronounced words are key.  Since students love clarity,
                 don't be afraid to overdo it.  Clarity also reduces the chance of misinterpretation.
                 Often there are many different legitimate ways to interpret the subtlest of
                 differences.  The teacher can orient the students by clarifying the day, date,
                 title, and current location in the lecture series at the beginning of each lecture.
                 She can clarify what things were for the previous lecture and what things are for
                 the next lecture, at the beginning or end of each lecture.  Inform the students
                 of reading and writing assignments in advance.  Define what something is but
                 also make a few points about what it is not.  This crystallizes the edges.
                 Similar advice is to describe what the student is expected to learn but also take
                 a brief moment to point out the areas that the student is not expected to learn at
                 this stage in the training.  Since more than thirty percent of the brain is
                 engineered for the interpretation of visual images, a teacher can help by
                 deliberately choosing simple clear images for the board that can be used to 
                 explain more than one aspect of the topic.  One student suggested repetition: 
                 summarize what will be taught, teach, and then summarize what was taught.



                 (8)  Complete Notes

                 One thing that is important to students is a complete set of notes at the end of
                 the lecture.  It is frustrating to a student to leave the class with a fraction of what
                 he wanted on paper.  An instructor can help by engineering this agenda into the
                 class.  For example, when a teacher is presenting slides, he can plan time into
                 has the lecture for students to write all of the words on the slides, ask if every
                 one finished before moving on, use more concise slides, provide photocopies,
                 or make the information available on a web site.
 


                 (9)  Order

                 Some teachers zigzag back and forth between topics in lecture.  By the end
                 of the lecture, the student's notes are a mess.  It is useful to present one topic
                 at a time with clear breaks between each and a predefined order.  The notes
                 will then flow in a way that will make sense to the student when he reviews 
                 them at a later point in time. 



                 (10)  Objectiveness

                 Make a sincere effort to be objective in the presentation and evaluation of 
                 information.  Consider both (or more) sides.  Some students complained that
                 some teachers only present one view, pressure students to accept the 
                 teacher's personal opinion, or restrict consideration of other views in class 
                 and on graded assignments.



                 (11)  Assumptions, Biases, Culture, and Tradition

                 Describe common assumptions, biases, cultures, and traditions in the field
                 (and why they exist).  Spoken or unspoken, every field has these.  Students 
                 need this information to know the difference between objective and
                 subjective elements of the field, to communicate in an acceptable way with
                 peers in the field, and to complete certain steps in challenges (like
                 homework problem sets).  Simple examples include the assumption that the
                 average man weighs 70 kilograms and the tradition of presenting power in
                 joules per second.  There are other logical ways of presenting the
                 information but some are not accepted in the field of study.  Some teachers
                 forget to include this information because it has become automatic for them.



                 (12)  Examples

                 Give specific and complete examples with different scenarios.  Examples
                 provide many forms of useful information in a short period of time.  Humans
                 of all sizes learn effectively through example.  When a mother teaches a
                 baby what a table is, she points to a table and says "table."  The baby
                 receives verbal information from the mother's voice, visual information from
                 the movement of the mother's lips and from the view of the table, and
                 information about the table's texture by touching it.  Information is received 
                 from many different angles.  This is how adults learn too, through example. 
                 The same is true for analogies.  Finding complete examples and analogies 
                 can be difficult for the teacher but is well worth the effort.  It increases the
                 standard of understanding and students love them.  If for some reason time
                 does not permit, the teacher can provide examples and analogies on
                 paper for the students to take home and study.



                 (13)  Challenges

                 Teach and then test.  Some of the students asserted that some teachers test
                 before teaching.  As a result, the student has no basis from which to answer
                 the questions.  Other ideas were the following: spend a disproportionate
                 amount of time teaching verses testing; teach for understanding instead of 
                 for testing; give tests that are fair representations of what is taught in the 
                 class.  Some instructors teach one thing but test on something else.
                 Another suggestion was to de-emphasize memorization and focus on the 
                 structure of knowledge, the general rules of the domain, and strategies for 
                 the problem-solving process.  After teaching with many clear examples, give 
                 assignments that have the student constructing or transforming something.
                 Give assignments with a good gradient of questions.  An example would be 
                 an assignment with a few easy warm-up questions, many medium-difficulty 
                 questions, and one or two very challenging ones.  With a good gradient of 
                 questions, everyone gets something out of it.  Each student can step on the 
                 ladder and move up.  The questions might be ordered according to this
                 gradient.  Each student can begin their experience with the confidence that 
                 comes with getting the first few ones right.  This encourages the students to
                 continue; it also reduces the stress and procrastination that can accompany
                 the beginning of a challenge.  Gradients can be used for assignments and
                 examinations.


                 (14)  Amount of Work

                 One rule of thumb for the amount of homework to assign is to assume
                 that the students have five other classes requiring equal amounts of time. 
                 This accommodates not only the other classes but also the student's need 
                 to participate in activities outside of the class for balance and to build 
                 credentials for graduate school or post-collegiate jobs.

                 One student said that his instructor assigned so much required reading
                 that most of the students rarely completed it; as a result, they seldom had
                 something intelligent to contribute in class.  If a very large amount needs to 
                 be covered, one strategy is to divide the class into groups, assign each 
                 group a different part, and have each group present or discuss their part.
                 The benefits are that the material gets covered, the students maintain 
                 interest, and the in-class discussion is of higher quality.
 


                 (15)  Clearly Define Goals, Expectations, and Requirements 

                 One student said that his instructor put the students into small groups
                 without defining the goal.  Each student had his own idea of the goal and
                 nothing got accomplished.  The instructor needs to be as specific as
                 possible.  A student was given general instructions, worked hard, and
                 then found that the teacher was looking for something else. Much of
                 the student's hard work was done in vain.



                 (16)  Get The Student There

                 If a student just doesn't fit into the teacher's system, the teacher can help
                 the student achieve the goal in another way.  A participant of the survey
                 has a brother with dyslexia.  Letters of some words appear backwards or
                 upside-down.  As a result, he could not take the written examination like
                 other students.  So his teacher read his test questions to him out loud. 
                 The student proved verbally that he knew the answers well despite the
                 reading difficulties associated with dyslexia.  There is often more than 
                 one way to achieve and to demonstrate excellence.



                 (17)  Legitimate Problems

                 One student said that life is happening to the student at the same time as
                 the course, and only in Utopia will the two never conflict.  Leave room for 
                 the possibility of legitimate problems when they do occur and work with the
                 student.  Sometimes things happen that are beyond the student's control;
                 the student only survives if the teacher has faith.



                 (18)  Derogatory Words

                 One student asked for clarification of a test question that she felt was
                 poorly worded.  She had never been angrier in her life than when the
                 teacher's response was to ask her if she knew how to read.  She said
                 that students pay to be in class but not to be humiliated or talked down to.
                 Derogatory comments, particularly from someone who students look up 
                 to, can be painful and have long-lasting effects. 
 


                 (19)  Respect is a Two-way Street

                 Students usually have fewer credentials and are younger than the
                 teacher.  However, humans of all ages and backgrounds respond
                 best to relationships in which both parties are treated with respect.



                 (20)  Order of Scrutiny

                 First present the positive things.  Explain how and why it is that these 
                 things are positive.  Then present those things that need to be improved
                 or changed.  Describe how and why these changes will make a difference.

                 For a long written project, like a dissertation, consider reserving specific 
                 types of scrutiny for specific stages of the project. For example, in the
                 first stage, an advisor might limit scrutiny to the direction of the project.
                 In the next stage, limit scrutiny to components of the outline. Further
                 stages of scrutiny may include: certain types of detail; sections or 
                 chapters; documentation style; and in the end, spelling and grammar.



                 (21)  Written Corrections

                 If you are correcting a draft, avoid using the color red.  In Western
                 society, red is often associated with things that are negative, dangerous,
                 or stressful.  The teacher might consider using pencil.  As mentioned
                 earlier in the book, gray is restful.  Blues and greens are calm and cool. 
                 Greens are often linked with things that are positive and safe. 

                 The teacher might write corrections in list form, on a separate piece of
                 paper, instead of directly on the student's draft.  This sends a signal that
                 the student's draft is valuable and respected.  It reiterates the idea that
                 respect is a two-way street.


                 (22)  Availability

                 Finally, many students want time in the faculty members' or administrators'
                 schedules.  In some cases, a staff member allocates responsibilities to
                 persons below or around him but is not himself visible or available.



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